Returns & Exchanges

Returns Policy
If, upon delivery of your order, you change your mind and wish to return all or part of your order for any reason, you may do so within 14 working days of delivery.

Any bottles must be unopened, and you will be responsible for paying the return postage and packaging (using adequate packaging). We will refund your payment card with an amount equivalent to the returned goods within 30 days.

Personalised or Engraved Items
Please note that any orders that have been personalised or engraved cannot be returned after the point of sale, as these items are customised specifically for you and cannot be resold or reused.

Damaged or Incorrect Packages
If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to support@lochlomondwhiskies.com. Please provide as much information as possible, including your order number and details of any damage, including photographs. We will arrange for your order to be returned at our cost and will do our best to provide a replacement if available. If a replacement is not available, we will refund the full cost of the item only. No compensation will be paid. Your statutory rights are not affected.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.